Simultaneous logins

Simultaneous logins to the same account from multiple devices or by multiple users is possible by enabling the team management feature.


Simultaneous logins caused a lot of issues in the past, like loosing work that has been done on the survey or the report template by one person and was deleted by another one. This is why, if you do not have the team management feature, you will see the following warning message when you try to login to an account that you or your colleague is already logged in.

The second person can choose to continue, which will make the other active user automatically inactive, or to cancel the login, and they will return to the login page.

Simultaneous logins-warning message

If you want to have more than one team members to work in the application at the same time, sign up for the Enterprise or ReportR plan. These plans have a team management feature that allows you to create accounts for all of your team members (or create multiple administrators) at a small additional cost. Please contact us for more information.

What's next?

  • Account management permits you to switch between our different plans and edit your billing information, cancel your subscription or your account. Here is where you can change your plan! Upgrade to get loads more great features, and discover all the capabilities of our software.
  • White labeling: You can remove Pointerpro brand and logo from our product and replace it with your own. There are a lot of possibilities for branding your questionnaire by design. But if you want to fully brand your questionnaire by using your own link, you can white-label your questionnaire.
  • View your invoices: Here is where you can find your recent invoices listed, with a download icon at the end of the row where you can download individual invoices. If you're looking to see an older one, you can just select the View all invoices button.
Support is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.